April has been focused on making the platform easier to operate day to day: better intake handling, cleaner provider workflows, stronger email visibility, and more useful operational insight when your team needs answers.
More control over intake
Intake is now much easier for teams to manage when patients submit more than once. Your staff can compare submissions, merge them, mark the active one, link them to the right patient, and review intake history in one place. We also expanded treatment tracking, dosage visibility, mismatch alerts, and search across prescriptions, leads, and provider encounters, so it’s faster to see what’s happening and take action.
Latest updates
Cleaner provider workflows
All four provider pages now share a more consistent layout, stronger structure, better search, and better visibility into provider-side activity, including MDI and pharmacy-related workflows.
Better email visibility and brand control
We added email delivery status visibility, bounce and complaint alerts, verified custom domains in outgoing emails, and more flexibility around transactional email management.
More operational insight
Webhook History is now available in the admin portal for pharmacy and payments, with improved logging and longer retention. When your team needs to understand what happened, the context is easier to find.
Dosage routing by provider and product
We shipped a dosage routing system with custom rules for each provider and product. Any information you collect on intake forms or afterward can set the dosage that goes to your clinician network, your pharmacy, or both.
Groundwork across the platform.
April also included work across payments, provider sync, pharmacy routing, observability, and data protection, which gives your team cleaner handoffs between systems, better visibility, and a fuller operational picture inside the platform. Version 2 of our public API is also underway. It opens the platform’s headless capabilities to teams that want to build directly on thimbleportal.
Questions, or a topic you'd like us to cover? Book a call or email hello@thimblehub.com.