April has been focused on making the platform easier to operate day to day: better intake handling, cleaner provider workflows, stronger email visibility, and more useful operational insight when your team needs answers.
Here’s what we’ve been shipping.
// PRODUCT
More Control Over Intake
Intake is now much easier for teams to manage when patients submit more than once. Your staff can compare submissions, merge them, mark the active one, link them to the right patient, and review intake history in one place. We also expanded treatment tracking, dosage visibility, mismatch alerts, and search across prescriptions, leads, and provider encounters, so it’s faster to see what’s happening and take action.
// LATEST UPDATES
Cleaner Provider Workflows
All four provider pages now share a more consistent layout, stronger structure, better search, and better visibility into provider-side activity, including MDI and pharmacy-related workflows.
Better Email Visibility and Brand Control
We added email delivery status visibility, bounce and complaint alerts, verified custom domains in outgoing emails, and more flexibility around transactional email management.
More Operational Insight
Webhook History is now available in the admin for pharmacy and payments, with improved logging and longer retention. When your team needs to understand what happened, the context is easier to find.
Dosage Routing Reimagined
We shipped a robust dosage routing system that allows for per provider per product customizable rules. Any information you collect on intake forms or afterwards can be used to dictate the dosage that will get sent to your doctor network and/or pharmacy.
// UNDER THE HOOD
Quiet but substantial groundwork.
April also included substantial work across payments, provider sync, pharmacy routing, observability, and data protection. That means cleaner handoffs between systems, better visibility for your team, and a more complete operational picture inside the platform. A substantial Version 2 of our public API is also underway, focused on unlocking the headless capabilities of our technology for teams that want to build more directly on top of ThimblePortal.
Reply with what you want us to go deeper on →// SHIP THIS, FASTER
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