Questions people ask us

thimblehub sets up and runs checkout and intake (thimblecart), patient and admin portals (thimbleportal), and brand sites (thimblesites) for anyone starting or running a telehealth business. Everything is fully managed and white-glove, and we set up any clinician network and pharmacy you want.

Anyone starting or running a telehealth business: founders with clinician connections and an idea, clinicians and clinician groups launching their own brand, brands launching or switching platforms, and teams who want their engineers on their own product.

Your engineers can stay on your product. We set up and run checkout, intake, portals, and every clinician network and pharmacy connection, fully managed and under a signed BAA. On Scale, the portals include the developer API.

Any medication or treatment your clinicians prescribe, from weight care and hormone therapy to skin, hair, and longevity, plus products that need no prescription. Sell them one-time or as subscriptions.

Yes, through the clinician networks we work with. We match you with one that fits and set it up, or connect the clinicians you already work with. Your agreement is with the network directly.

Yes. We connect the clinicians you work with, set up any pharmacy you want, and run your checkout, intake, portals, and brand site, so you can launch your own brand.

Talk to us about launching your own telehealth brand or connecting your network to thimblehub.

Any network you choose, large or small, and we set it up for you. Networks we work with include MDI, OpenLoop, Beluga, Wizlo, Arora, Telegra, SteadyMD, and Wheel.

No. Use your network's pharmacy, your own, or any other you pick, and we set it up for you.

Yes. Choose what we run for you: checkout, portals, a brand site, or all three. Add the others any time.

Setup, a monthly fee, and a fee per order that drops as you grow. Orders past 5,000 in a month cost less, and past 10,000 less again. Each extra order costs us less to run, and we pass that on. You keep the same team at every size. No revenue share.

Any paid charge: a first purchase, a subscription renewal, or a refill.

Scale adds your own domain for checkout, up to 5 intake flows, upsells at Pay, cart recovery by email and text, split tests of headlines and trust messages, and up to 3 clinician networks at once. You can start on Scale from day one.

Scale adds your own domain for the portals, your own look (logo, colors, and fonts), up to 10 logins, reporting and analytics, up to 3 clinician networks at once, and the developer API. You can start on Scale from day one.

No. Our fee per order ignores your price and drops as you grow. A revenue share takes more every time you raise a price. Patient payments land in your own payment processor, such as Stripe. Clinicians, medication, and card processing are billed by those providers, apart from us.

As fast as 3 days after you sign. It takes longer if you still need a pharmacy or clinicians, are waiting on LegitScript certification, want website design revisions, are planning marketing with us, or need custom builds. A recent brand went live the morning after its LegitScript certification and marketing were ready.

Yes. We run the move and test it end to end before anyone switches. If your current platform holds your patients' saved cards and won't copy them over, each patient enters their card once on your new checkout.

Yes. Your site runs on your own domain from day one, and on Scale your checkout and portals do too.

A named owner on our team, a shared Slack channel, and a promised next update on every request, from setup through launch and after.

Yes. Your team can edit words and photos and preview before publishing, or send us the change and we make it. On checkout, Scale adds split tests of headlines and trust messages.

Yes. Patient payments land in your own payment processor, such as Stripe, and we confirm the setup with you before launch.

Yes. We sign a BAA with every customer.

Patient health information is encrypted field by field, staff access to patient data is audit-logged, and patients and admins sign in to the portals with two-factor.

Sites are built to LegitScript's requirements, and we support your certification. The certification itself is yours.

You do. Your patient and order records stay yours. Under our standard MSA you can export them any time, and for 90 days after you leave.